What if robots of the future weren’t just clever machines, performing tasks in isolation, but trusted teammates you could have a chat with? That could respond naturally to conversational cues and even explain their work? Making this relationship a reality is a focus for Helen Hastie, Professor of Human-Robot Interaction and Head of the School of Informatics at the University of Edinburgh. Helen’s career has taken her from developing early dialogue systems – the ancestors of today’s generative AI – to working on sophisticated bots that can serve coffee with a side of small-talk, teach struggling kids with empathy, or provide calm and confident decisions as triage nurses. She’s also driven some of the UK’s flagship robotics initiatives, including as co-lead of the National Robotarium. Talking to Professor Jim Al-Khalili – who reveals he was once told off for rudeness by an early chatbot – Helen explains her hopes for useful, reliable and ultimately trustworthy robots; machines that aren’t just in our world but a welcome part of it.
